What service does Dossier provide?
Dossier researches B2B prospects and delivers QA-scored personalized cold email openers as a CSV. We do not send emails or access your sequencer unless explicitly agreed in writing.
Last updated: June 13, 2026
What are Dossier's Terms of Service? They are the binding agreement between you and Ara Ghahramanyan for rundossier.co and our personalized outbound opener service in Montreal, Canada. These Terms cover the free pilot, paid plans, CSV deliverables, your compliance duties, billing, and liability. By submitting a pilot request or using our deliverables, you agree to them.
Dossier's Terms of Service are the binding agreement between you (or your business) and Ara Ghahramanyan, operating Dossier from Montreal, Quebec, Canada. They govern use of rundossier.co, the 100-prospect free pilot, paid plans (Starter $499/mo, Growth $999/mo), CSV deliverables, client compliance duties (CASL, PIPEDA, Law 25), billing, cancellation, and liability limits.
Upon full payment, you may use delivered opener copy in your campaigns. Dossier retains ownership of internal QA systems and research methodology.
Clients must comply with CASL, PIPEDA, Quebec Law 25, CAN-SPAM, GDPR where applicable, and provide prospect data lawfully. Dossier is a research provider, not a campaign sender.
One free 100-prospect pilot per business domain unless agreed otherwise. Monthly plans bill in advance in CAD plus applicable taxes; cancellation applies at period end.
By accessing rundossier.co or using our services, you agree to these Terms of Service ("Terms"). If you do not agree, do not use our services.
These Terms are a binding agreement between you (or the business you represent, "Client") and Dossier, operated by Ara Ghahramanyan in Canada ("we," "us," "our").
Dossier provides B2B prospect research and email opener personalization. We:
We are a content and research provider. We do not send emails on your behalf, access your mailboxes, or manage outbound campaigns.
You must be at least 18 years old and acting for a legitimate business. You represent that:
Our free 100-prospect pilot ("Pilot") is subject to:
Paid plans are billed monthly in advance unless otherwise agreed. You agree to:
We may change published pricing with at least 30 days' notice to active subscribers. Changes apply at the next billing cycle. Custom agency pricing is governed by a separate written agreement.
All prices are in Canadian dollars unless stated otherwise. Applicable taxes (GST/HST/QST/PST) are added where required by Canadian law.
You may cancel before your next billing date; cancellation takes effect at the end of the current paid period. We do not provide prorated refunds for unused days unless required by applicable consumer protection law.
If we fail to deliver within the stated turnaround (24 to 48 hours) due to our error, you may receive a credit equal to one month's subscription fee. Other refunds are at our discretion for clear billing or technical errors on our side.
As Client, you are responsible for your data and how you use our deliverables. You agree to:
Dossier processes prospect data only as your service provider. You remain responsible for determining that you have a lawful basis to provide that data to us and to contact those individuals.
Upon full payment, you own the opener text we deliver and may use it in your campaigns. We retain ownership of our methodologies, QA systems, tooling, and internal processes.
Our website, brand, and design assets remain our property and may not be copied without permission.
Each party will keep the other's confidential information confidential. Specifically:
This obligation survives termination for 2 years.
Our services are provided "as is" and "as available." To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant any specific reply rate, revenue outcome, or uninterrupted service. Campaign results depend on factors outside our control.
To the maximum extent permitted by applicable law, our total liability for any claim arising from these Terms or our services shall not exceed the fees you paid us in the 3 months before the claim.
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or reputational harm, even if advised of the possibility, except where such exclusion is prohibited by law (including certain consumer protection statutes in Canada).
You agree to indemnify and hold harmless Dossier and Ara Ghahramanyan from claims, damages, and reasonable legal fees arising from:
We may suspend or terminate access immediately if you:
You may stop using our services at any time. Termination does not entitle you to a refund for prepaid periods except as in Section 6.
These Terms are governed by the laws of Canada and the Province of Quebec, Canada, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before formal proceedings, both parties will attempt good-faith resolution by written notice to [email protected] for at least 30 days.
Subject to mandatory arbitration or consumer-protection rules that cannot be waived, disputes shall be brought exclusively in the courts of the Province of Quebec, Canada.
Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms.
We may update these Terms. The "Last updated" date will change accordingly. Material changes to active subscribers will be notified by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.
Legal or contractual questions: [email protected]. We aim to respond within 5 business days.
These Terms are a commercial agreement template and do not constitute legal advice. Consult a qualified lawyer for advice specific to your business.
Dossier researches B2B prospects and delivers QA-scored personalized cold email openers as a CSV. We do not send emails or access your sequencer unless explicitly agreed in writing.
You receive a license to use the delivered openers in your campaigns. Dossier retains the right to use anonymized workflow learnings to improve quality.
Yes. Monthly Starter and Growth plans can be paused or cancelled at any time. Agency contracts follow the terms in your signed agreement.
These Terms are governed by the laws of Province of Quebec, Canada, without regard to conflict-of-law rules.